SERVICE ACCESS AND ACCOUNT TERMS
To utilise our Services, it is mandatory to create an account with us (“Account”).
You are required to supply your full legal name, your business address, contact number, an active email address, and any other pertinent details as specified. We hold the right to decline your request for an Account. We can terminate an existing Account based on our sole discretion and judgment.
You must be 18 years of age or above; or have reached the age of legal adulthood as defined in your residing jurisdiction from where our Services are accessed.
By receiving our Services, you verify that your primary intent is related to professional or business activities. The services are not oriented towards individual, domestic, or family activities.
Upon creating an Account or when you update your email address, it will be deemed as your main channel for correspondence with us ("Designated Email Address"). It's crucial for you to regularly check this Designated Email Address, which should have the functionality to send and receive emails. For the legitimacy of any email interaction with us, it must originate from your Designated Email Address.
Safeguarding your password is your responsibility. We will not bear any responsibility for damages or losses resulting from your inability to secure your Account and its password. We can propose added safety protocols as necessary and can modify these protocols based on our evaluation.
Assistance related to the Services is exclusively available for Stored. Users. For inquiries concerning the Terms of Service, please reach out to our Support team.
Directly replicating, copying, selling, or taking advantage of any aspect of the Services is prohibited without the explicit written consent of Stored.
You confirm that you will not use workarounds or sidestep any technical constraints of the Services. This includes but is not limited to a) Utilising tools to activate features that have been intentionally disabled, b) Attempting to deconstruct, break down, or reverse engineer the Services.
Unauthorised use of automated tools, such as robots, spiders, or scrapers, to access or monitor the Services or its content is strictly forbidden.
Be aware that your Materials can be transferred without encryption. This might involve: Transmission through diverse networks or adjustments to fit the technical specifications of connecting networks or devices. "Materials" encompass:
- Your Trademarks and copyrighted content,
- Any products or services you list on the Services, including their descriptions and pricing.
- Visual, written, and audio content like photos, videos, graphics, text, audio files, and codes.
- Any other data or information you or your partners provide to Stored and its associates.
ACCOUNT ACTIVATION
- The individual who registers for the Service by setting up an Account will be recognised as the "Account Owner" and will act as the contracting entity under our Terms of Service.
- As the Account Owner, you hold the right to use any Account provided by Stored in relation to the Service.
- It is your duty to prominently display the Account Owner's name (and the legal name of the owning entity, if it's a company) on the payment links and associated websites created using Stored.
- In instances where registration is conducted on behalf of an employer, the employer shall assume the role of Account Owner.
- Registration must be completed using an email address issued by the employer, and by proceeding, you assert your capacity to commit your employer to our Terms of Service.
- Each Stored Account is exclusively linked to one Account Owner. However, a single Account Owner may oversee multiple Stored Accounts.
- You agree to utilise the Stored Checkout for transactions within your store.
- The term "Account" refers to an online commerce platform, regardless of it being hosted directly by Stored or another third party, as well as any physical sales premises connected to the Account.
- Depending on your Stored plan, you're able to establish multiple staff accounts (“Staff Accounts”) to permit access to your main Account.
- Each Staff Account must be registered with a full legal name and a legitimate email address.
- As an Account Owner, you can assign specific permissions within your Account, controlling the extent of access to sensitive business information for each Staff Account (e.g., restricting access to financial reports or prohibiting changes to account settings).
- You must ensure all your employees, agents, and any third-party representatives using Staff Accounts adhere to our Terms of Service.
- You will be held accountable for any violations of the Terms of Service by your Staff Accounts.
- Full responsibility for the fulfilment of all obligations under the Agreement lies with you, the Account Owner, regardless of any sublicensing or subcontracting to third parties, including affiliates or subsidiaries.
- Individuals holding and operating under Staff Accounts will collectively be referred to as “Stored Users”.
- Upon registering for the Service, Stored will request that you connect your chosen third party payments partner.
- You acknowledge that by doing this, they will serve as your default payment gateway.
- It is your sole responsibility as the Account Owner to activate, manage, and maintain these accounts.
- If you choose to change your payment gateway, you must deactivate the connection to your existing gateway first.
- For clarity, our preferred payments partners, Stripe & Elavon are considered Third-Party Services as outlined in Section 9 of these Terms of Service.
3. Stored Rights and Service Management
- Not every feature within the Services may be accessible to all Merchants or in all regions.
- We can modify parts of the Services without prior notice at any time, unless legally restricted.
- Stored routinely pre-screens Materials and reserves the right to refuse or remove content from our Services.
- If content violates our Acceptable Use Policy (AUP) or these Terms, we may remove it at our discretion.
- Any form of verbal or written abuse towards Stored staff may lead to immediate account termination.
- We may offer Services to your competitors without exclusivity.
- Stored employees and contractors can also be customers or merchants and may compete with you but won't use your confidential information for competition.
- In ownership disputes, we may ask for documentation to verify the account owner.
- This documentation could be a business license, photo ID, credit card details, or employment verification.
- We hold the authority to transfer account ownership to the recognised owner based on our judgment.
- If ownership can't be clearly established, we may suspend or disable the account until the dispute is resolved.
- Ensure your Stored Account publicly lists contact details, terms of service, refund policy, and fulfilment timelines.
- Understand the Services we provide are not those of a marketplace. Sales made are contracts directly between you and the customer.
- You are the seller of record for items sold via the Services and are responsible for your Stored Accounts operations, your Materials, and transactions with customers.
- The Account Owner manages all aspects of customer transactions, including charges, refunds, returns, service, and compliance with laws and these Terms.
- Assure that your Account, Materials, and offerings are lawful, accurate, complete, and respectful of third-party rights.
- You are accountable for the legality and regulation compliance of your goods or services, including descriptions, pricing, taxes, and promotions.
- Usage of the Services must not violate any laws, including intellectual property laws and local regulations.
- All online sales must utilise the Stored Checkout process, which handles shipping and payment details before order completion.
- You're committed to paying Transaction Fees for all sales made using our services, and Additional Fees for other Stored-related services and products as set on the Stored. website or via one of our partners.
- All fees together are referred to as the "Fees".
- Maintain a valid payment method on file to cover all incurred and recurring Fees.
- Stored will charge Fees to the Authorised Payment Method until services end and all dues are cleared.
- Fees are billed in GBP and paid in UK currency.
- Transaction Fees are billed every 30 days on the "Billing Date".
- An invoice is sent to the Account Owner's Primary Email Address.
- If payment fails, Stored will reattempt with any Authorised Payment Method.
- After 28 days of failed payment attempts, access to your Account may be suspended until payment.
- Unpaid Fees for 60 days post-suspension may lead to account termination.
- Fees do not include Taxes, which are your responsibility based on your billing address.
- Provide proof of tax exemption if applicable, which will only be recognised after Stored's confirmation.
- You must handle and pay any deductions or withholdings to taxation authorities.
- You are in charge of collecting and remitting taxes related to sales through your Stored Account.
- Stored isn't a marketplace; sales contracts are directly between you and the customer.
- Keep your Accounts location updated in your account settings to support tax accuracy.
- Stored has a no-refund policy.
- Confidential Information encompasses business specifics, technological methods, formulas, software, customer details, sales data, cost figures, financial insights, business strategies, and marketing plans.
- Stored's Confidential Information includes all non-public data received about us or the Services, especially security protocols.
- Both parties will utilise Confidential Information solely for fulfilling the Terms of Service obligations.
- Measures equivalent to the protection of each party's proprietary data will be taken to prevent unauthorised use or disclosure.
- Confidential Information is to be accessed only by personnel who need it for performance under the Terms of Service, and they must adhere to similar confidentiality terms.
- If legally compelled, the receiving party may disclose Confidential Information but must, where possible, notify the disclosing party in advance and seek confidential treatment.
- The term does not include information already public or known to the receiving party pre-disclosure, developed independently, or rightfully obtained from another source without confidentiality breach.
- Stored and its suppliers shall not be liable for losses or damages of any kind resulting from the use or inability to use the Services.
- This includes lost profits, goodwill, data, or other intangible losses, regardless of negligence.
- You agree to protect Stored against claims or demands related to:
- You are also accountable for any breaches by your affiliates or agents as if they were your own.
- The Services are used at your own risk, provided without warranties, and on an "as is" and "as available" basis.
- Stored does not guarantee uninterrupted, timely, secure, or error-free Services.
- We do not ensure that outcomes from the Services will be reliable.
- We hold no responsibility for your tax obligations from using Stored's Services.
- We do not promise that any products or services obtained through Stored will meet expectations or that service errors will be corrected.
Rights & Licensing:
- You retain ownership of your Materials but grant Stored a broad license for their use.
- Stored receives a worldwide, royalty-free license to utilise, adapt, and create derivative works from your Materials in relation to the Services.
- You assert that you possess the necessary rights to grant this license and waive moral rights in favour of Stored.
- Anyone to whom Stored transfers rights can also invoke this waiver.
Ownership & Removal:
- Ownership of pre-existing Materials remains with you, notwithstanding their upload to your Stored Account.
- Deletion of your Account removes your Account but doesn't affect the granted rights or licenses to Stored.
- Stored may review and remove Materials at our discretion but is not obligated to do so.
Trademarks & Promotion:
- You grant Stored rights to use your Accounts trademarks or logos to support and promote the Services.
- This license persists post-termination of the Terms to fulfil any pre-existing obligations.
Usage Restrictions:
- You must not use Stored Trademarks without written authorisation.
- Avoid adopting marks or domains that could be mistaken for Stored Trademarks.
- You cannot use search engine keywords, social media handles, or domains that mimic or infringe upon Stored Trademarks.
- Stored occasionally recommends or enables access to third-party software, products, services, or websites ("Third Party Services") for your consideration or use. These are provided as a convenience only, with the interaction or transaction solely between you and the third-party provider.
- Utilising any Third-Party Services through Stored is at your discretion and risk. It's crucial to review any applicable terms or privacy policies of these Third-Party Services before use, including payment partners.
- Stored may receive a commission from third-party providers based on your engagement with these Third-Party Services through Stored platforms.
- We make no warranties regarding the reliability or performance of Third-Party Services. Stored does not control these services and is not liable for their performance, availability, or discontinuation.
- Stored advises consulting specialists before relying on Third-Party Services, especially for critical business functions like payments or tax.
- If you enable a Third-Party Service for your Stored Services, you authorise us to allow the Third-Party Service provider access to your data as needed for integration with Stored Services. Any data exchange or interaction remains strictly between you and the Third-Party Service provider.
- Stored is not liable for any data modification, loss, or damage resulting from the use of Third-Party Services.
- Stored will not be liable for any direct or indirect damages resulting from your use of Third-Party Services or your interactions with Third-Party Providers.
- You agree to indemnify Stored and its affiliates from any claims arising from your use of External Services or from your dealings with Third-Party Providers.
- Stored is open to receiving your feedback, suggestions, or ideas about enhancing our Services. Any form of feedback or suggestions shared with Stored comes with no confidentiality obligations or expectations of compensation on Stored's part.
- When you share any feedback with Stored, whether directly or via our hosted forums, you relinquish all rights to the feedback. Stored has the freedom to utilise this feedback at our discretion, in its original form or adjusted, without seeking further permission or offering compensation to you or any third party.
- Your reviews or evaluations of any external services or providers must be truthful and not violate any laws or rights. Stored has the authority to modify or remove feedback that doesn't comply with our guidelines, although we do not commit to routinely checking submitted feedback.
- Stored is committed to protecting intellectual property rights and expects the same from our merchants.
- We act on all notices of alleged copyright infringement. If someone suspects copyright infringement by one of our merchants, they can submit a notice to Stored's via email at info [at] joinstored.com.
- Upon receipt of this email, Stored may remove or restrict access to the material in question.
- Merchants notified of takedown can contest the claim by submitting a counter-notification via email.
- The complainant has 14 business days from our receipt of a counter notification to seek a court order against the merchant's alleged infringing activity. If no court order is received, Stored may reinstate the material.
- Stored prioritises the protection of both your privacy and that of your customers.
- By utilising the Service, you recognise and consent that Stored's gathering, utilisation, and sharing of personal information is directed by our Privacy Policy.
- Where Stored acts as a "data processor" or "service provider" under specific data privacy or protection laws (such as the EU or UK General Data Protection Regulation, our handling of personal information adheres to our Privacy Policy.
- Stored Contracting Party refers to Stored. Tech Ltd, incorporated and registered in the United Kingdom, with offices located at 27 Old Gloucester Street, London, WC1N 3AX.
- Irrespective of your Accounts billing address, the parties unequivocally agree to the exclusive jurisdiction of the courts of the United Kingdom concerning any dispute, claim, or controversy arising from or related to the Terms of Service.
- The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms of Service and is explicitly excluded.
- This provision ensures that all legal matters are governed by UK law, reflecting Stored's commitment to operating within the legal framework of its incorporation.
- Stored will cease provision of the Services, and you will lose access to your Account.
- You are not entitled to refunds of any Fees, whether in whole or pro-rated, unless stated otherwise within these Terms of Service.
- Any remaining balance for Services used up to the termination date will be immediately due.
- Your Stored online presence will be deactivated.
16. General Provisions
Stored Address:
27 Gloucester Street, London, United Kingdom, WC1n 3AX